Community Services Supervisor

About the role

Overseeing: Cathedral City, Thousand Palms, Indio Hills, and Aquatics.

Responsibilities

• Plans, organizes, assigns, supervises, and reviews the work of community service and/or recreation staff responsible for planning, coordinating, implementing, delivering, and evaluating community service, recreation, and leisure programs, services, activities, and facility operations within a designated geographic service region comprised of multiple communities.
• Develops, plans, supervises, implements, and evaluates recreation and leisure programs, activities, and/or systems within assigned geographic region comprised of multiple communities and community center facilities; establishes schedules and methods for providing community and recreation services.
• Evaluates employee performance, counsels employees, and effectively recommends promotions and initial disciplinary action; participates in employee recruitment and selection.
• Determines and recommends equipment, materials, and staffing needs for assigned facilities, projects, and programs; participates in the annual budget preparation; prepares detailed cost estimates with appropriate justifications as required; assumes responsibility for administration of budget applicable to area of assignment including monitoring and controlling expenditures.
• Acts as a representative to community groups, private businesses, and others regarding questions, problems, concerns, and activities in the provision of recreation and leisure program operations, activities, and services.
• Supervises and oversees the effectiveness of the recreation program operations, activities, facilities maintenance, and community events and recommends improvements or modifications.
• Assists with development of recreation contract administration and use agreements.
• Evaluates community recreation needs and interests; analyzes data and recommends new recreation programs or improvements to meet community needs.
• Develops, maintains, and reviews a variety of staff, financial, and statistical reports related to the area of assignment.
• Coordinates first aid, cardiopulmonary resuscitation (CPR), water safety instruction (WSI), and other safety training and certification courses for staff as needed.
• Participates in ensuring compliance with relevant health, safety, and licensing laws and guidelines; maintains and updates all records required by federal, state, and local regulatory agencies.
• Supervises the preparation of and executes program publicity brochures, press releases, flyers, and forms.
• Provides administrative support to the department, such as conducting research, performing special projects, developing reports, or compiling statistics.
• Represents the District in meetings with members of other public and private organizations, community groups, contractors, and the public.
• Ensures staff observe and comply with all District and mandated safety rules, regulations, and protocols.

Qualifications

• Knowledge of: Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and practices of recreation and community service program development and administration, including program implementation, review, and evaluation, budgeting, and purchasing.
• Principles, practices, and service delivery needs related to facility rentals, classes, and community events.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Recreational, cultural, age-specific, and social needs of the community.
• Principles and practices of budget administration and monitoring.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility.
• Principles and practices of basic public relations techniques including the utilization of social media.
• Recent and on-going developments, current literature, and sources of information related to community recreation and leisure programs and activities.
• Principles and procedures of record-keeping, cash handling, and report preparation.
• Research and survey techniques including data collection methodologies and statistical analysis.
• Techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Methods and techniques of preparing technical and administrative reports, and general business correspondence.
• District and mandated safety rules, regulations, and protocols, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• District and mandated safety rules, regulations, and protocols, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.