Resident Director

About the role

The Resident Director oversees all aspects of resident relations, leasing, and marketing at the property. They work closely with the Community Manager to develop and maintain a residential environment conducive to the overall development of the students in support of the academic mission of the University and the goals and pursuits of students.

Responsibilities

• Regular/daily onsite attendance is required
• Audit all lease files to ensure adherence to policies and procedures
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease, and move in prospective residents
• Develop and plan academic-related services/programs in collaboration with faculty, staff, and residents
• Coordinate Monthly newsletters and implement educational programming model for social events
• Oversee student and community development with CA/RA staff
• Assist in developing the annual marketing plan and marketing budget
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Aid in personnel management by assisting the Community Manager in the use of consistent techniques company directives to screen, hire, train, coach, and develop on-site staff
• Aid in personnel management by ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Promote harmony and quality job performance of staff through support and effective leadership
• Affirm staff compliance and consistency with Company policies and procedures
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Aid in supervision of all business functions related to operations
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)

Requirements

• High School Diploma or Equivalent
• Bachelor’s degree preferred or one year’s experience in the housing industry
• Ability to understand and perform all on-site software functions
• Basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Qualifications

• Must have basic knowledge of Fair Housing Laws and OSHA requirements
• Physical Requirements: Regularly stand, walk, use hands to handle or feel, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, hear, taste, smell, and see

Skills

• Excellent communication skills
• Strong organizational and problem-solving abilities
• Ability to manage multiple tasks simultaneously
• Knowledge of Fair Housing Laws and OSHA requirements

Benefits

Full-time employees also receive paid sick days and company holidays. Salary Range: $0 per hour to $0 per hour. Additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable.