Resident Director

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, we have decades of experience delivering exceptional value to our partners. Our undeniable passion has driven organic growth from a small property management firm to one of the most trusted allies in real estate. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions across the country.

We are a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results for our clients and communities. At Asset Living, we believe 'Together We Lead, Together We Succeed'—empowering each other to collaborate, evolve, and create an environment where every voice is heard and every individual experiences growth opportunities.

About the role

The Resident Director oversees all aspects of resident relations, leasing, and marketing at the property. Working closely with the Community Manager, the Resident Director develops and maintains a residential environment that supports the academic mission of the University and the goals of students. The role involves leading the leasing team to achieve effective leasing, marketing, and positive resident relations.

Responsibilities

• Strategic Leasing Management
  • Ensure regular/daily onsite attendance
  • Oversee staff leasing techniques to ensure effective closure, follow-up procedures, lease signing/documentation, and accurate reporting systems
  • Audit lease files for adherence to policies and procedures
  • Address resident complaints, concerns, and requests to ensure satisfaction
  • Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletters)
  • Show, lease, and move in prospective residents
• Resident Relations Management
  • Develop and plan academic-related services/programs in collaboration with faculty, staff, and residents
  • Coordinate monthly newsletters and implement an educational programming model for social events
  • Oversee student and community development with CA/RA staff
• Marketing Management
  • Assist in developing the annual marketing plan and budget
  • Implement marketing efforts and outreach, including campaign development and design to generate traffic
  • Monitor leasing/renewal progress and focus on areas needing additional support
  • Supervise planning, preparation, and implementation of leasing and renewal events
  • Maintain product knowledge of the property, competition, and market conditions; complete weekly market survey reports
  • Utilize sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Personnel Management
  • Assist the Community Manager in screening, hiring, training, coaching, and developing on-site staff using consistent company techniques
  • Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
  • Promote harmony and quality job performance through support and effective leadership
  • Ensure staff compliance with Company policies and procedures
• Administrative Management
  • Manage excellent customer service and monitor service request turnaround and maintenance responsiveness
  • Maintain property appearance and ensure timely completion of repairs through regular inspections
  • Assist with supervision of all business functions related to operations
  • Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids, dealing with vendors)

Requirements

• High School Diploma or Equivalent; Bachelor’s degree preferred or one year’s experience in the housing industry
• Ability to understand and perform all on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly required to communicate, exchange information, and repeat motions involving wrists, hands, and/or fingers
• Frequently required to remain stationary for prolonged periods, move about to accomplish tasks, or move between worksites
• Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, or step stools
• Must be able to move into different positions in tight or confined spaces, work overhead, and reach/adjust/move objects up to 25 lbs. in all directions
• Operate machinery, power tools, motor vehicles, or golf carts
• Identify and inspect objects in various environments, including extreme temperatures, outdoor conditions, and small/enclosed spaces
• Traverse flat and non-flat terrain and be exposed to hazardous chemicals
• Work overtime, weekends, and night hours (emergencies)

Pay

Compensation decisions consider skill set, background, training, and certifications. The salary range for this position is $14 per hour to $16 per hour.

Benefits

• Medical, dental, vision, life, accidental, and disability insurance
• 401K with employer matching
• Commission and performance bonuses (when applicable)
• Paid sick days and company holidays for full-time employees