Reservations Agent

About the role

Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.

Responsibilities

• Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
• Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
• Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
• Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
• Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
• Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.

Requirements

• 1+ year of experience in reservations, hospitality, customer service, travel, or related fields.
• Timeshare, hotel, or travel agent experience strongly preferred.
• Strong communication, service mindset, and problem-solving abilities.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
• Bilingual English/Spanish strongly preferred.
• High school diploma preferred.
• Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.

Qualifications

• High school diploma preferred.

Skills

• Experience in reservations, customer service, or related fields.
• Strong communication and problem-solving skills.
• Ability to manage high-volume communication channels.
• Proficiency in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
• Bilingual English/Spanish.

Benefits

• Opportunity to build the future of a modern, tech-enabled reservations operation.
• Impact that matters through direct support of owners, guests, and partners.
• Innovation at scale through collaboration with cross-functional teams and multiple systems.
• Autonomy and ownership in managing high-volume communication channels and making service decisions.
• A culture of growth that values learning, collaboration, adaptability, and continuous improvement.

Pay

N/A

Schedule

N/A