Reservations Agent

About the role

Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Responsibilities

• Answer the telephone and greet prospective guests in a friendly manner.
• Respond to callers’ inquiries and requests.
• Respond to email and internet inquiries promptly and accurately.
• Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
• Assign reservations based on guest preferences and availability; provide confirmation number.
• Input and retrieve data using the computer reservation system utilizing codes for efficiency.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate applicable deposit and guarantee policies as requested.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Promote hotel and brand-specific marketing programs.
• Follow sustainability guidelines and practices.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Requirements

• High school Diploma or equivalent.
• Previous customer service experience preferred.

Benefits

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work environment and context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.