Reservations Agent

Qualifications

• Ability to communicate superbly in English.
• High school diploma, GED or equivalent.
• Superior listening, verbal, and written communication skills.
• Experience in customer service.
• Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom).
• Tech-savvy and proficient in using technology in a professional setting.
• Able to work flexible weeks and weekends.
• Basic Alaska geography knowledge preferred.
• Able to work onsite and commute reliably.
• Flexibility to work any day of the week including weekends and varied hours.

Duties and Responsibilities

• Answering incoming calls and emails in a prompt and friendly manner.
• Assisting customers with reservations (new, changes, and refunds).
• Collecting payment for reservations.
• Thinking and reacting quickly with a sense of urgency to timesensitive problem situations.
• Remaining calm during adverse conditions.
• Solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.
• Learning and maneuvering computerized reservations to help assist customers with questions and bookings.
• Providing conflict resolution with internal/external customer concerns and requests.
• Maintaining confidentiality for customers’ bookings and personal information.
• Working with minimal supervision, while maintaining focus and safety awareness around multiple employees and distractions.
• Providing legendary customer service and ensuring that all decisions being made are with the customers and companies best interest in mind.

Supplemental Requirements

• Professional individual that can work well with others or on their own.
• Fast learner that can adapt to a changing priority list.
• Someone who shows initiative to continue learning new tasks and driven to master them.
• This person should be looking for long term employment and be interested in the work and the company.

Benefits (Full-Time Employees)

• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).