Reservations Agent

About Our Client

The organization operates a year-round luxury mountain retreat located across 12,000 acres in Virginia's Blue Ridge Mountains. It offers a distinctive guest experience through luxury accommodations, a championship golf course, wellness facilities, an observatory with an astronomy team, farm-to-table dining, and outdoor activities including horseback riding and fly-fishing.

About the Opportunity

The Reservations Agent plays an important role in delivering exceptional guest experiences by managing accommodation inquiries, reservations, and related guest requests. This position ensures accurate booking and billing processes, assists with resolving guest concerns, and promotes resort amenities and services to enhance satisfaction and engagement.

Responsibilities

• Respond to guest inquiries regarding room reservations, availability, pricing, packages, and special offers.
• Process reservations accurately and provide guests with relevant information about accommodations and resort services.
• Assist with resolving guest concerns by coordinating with guest services and other departments.
• Ensure accurate billing and financial transactions on behalf of guests.
• Promote and upsell resort services, amenities, and experiences based on guest needs.
• Maintain professional and courteous communication across phone, email, and other guest contact channels.
• Collaborate effectively with internal teams to ensure a seamless guest experience.

Requirements

• Minimum 2 years of experience in hospitality, spa, reservations, or a related guest service role, preferably within a luxury resort.
• Ability to compose clear and professional business correspondence.
• Strong interpersonal and sales skills with a positive, engaging, and professional telephone manner.
• Excellent customer service and communication skills.
• Ability to collaborate effectively with multiple departments and team members.
• Strong attention to detail and ability to manage reservation and billing information accurately.

Pay

Hourly pay: $18.00.

Benefits & Perks

• Free parking.
• Complimentary access to the team member cafeteria.
• Holiday pay.
• Team member stay program.
• 50% discount on food, beverage, and spa services.