Reservations Agent

About the role

We're committed to bringing passion and customer focus to the business. The Reservations Agent ensures high levels of guest satisfaction while handling reservation calls, internet reservations, and responding to information and email requests for all Blackberry properties at our Maryville, TN location (150 W. Church Ave).

Responsibilities

• Accept and enter all phone and email reservation requests professionally and promptly, following Blackberry Farm, LLC and High Hampton policies.
• Set traces, communicate special requests to the property team, and verify these daily.
• Maintain accurate knowledge of Blackberry Farm and High Hampton history, activities, and guest experience details to ensure website information is correct.
• Reserve and sell gift certificates, tracking them according to policy for all properties.
• Assist the Reservations Supervisor with reports and daily tasks as assigned.
• Enter accurate guest demographic information into the database for marketing and direct mail projects.
• Ensure guest requests are fulfilled and expectations are met or exceeded.
• Perform other duties as assigned while complying with all company policies and procedures.
• Maintain regular and consistent attendance to perform essential job functions.
• Work collaboratively with team members, managers, and interact positively with guests.

Requirements

• College degree preferred but not required.
• 1-2 years of experience in sales and customer service preferred.
• Excellent telephone skills, typing proficiency, and computer experience.
• Strong organizational skills and ability to multitask.
• Experience with Property Management Systems is a plus.
• Excellent verbal and written communication skills for interacting with guests, managers, and team members.
• Basic mathematical skills for reporting, statistics, and budgets.
• Ability to exercise judgment and make decisions aligned with company goals.

Physical Demands

• Ability to sit for long periods and work extensively on a computer and phone (90% of the role).
• Must be able to multitask while completing daily responsibilities.
• Ability to operate a company vehicle or golf cart safely.

Work Environment

General office setting.