Account Coordinator

Responsibilities

• Serve as the primary owner of all incoming project requests submitted through the BTS intake portal.
• Review project submissions for completeness, accuracy, and compliance with established standards before initiating workflows.
• Validate all submitted documentation, marketing materials, property information, and supporting assets.
• Identify missing, incomplete, or inconsistent information and proactively resolve issues prior to project assignment.
• Apply detailed quality assurance procedures to ensure projects meet operational requirements before entering production.
• Create and configure projects within Asana using established workflow templates.
• Populate all project details, custom fields, tasks, dependencies, timelines, and supporting documentation with precision.
• Ensure all required project information is accurately entered and organized according to departmental standards.
• Build and maintain strong relationships with agents and internal stakeholders, ensuring expectations are clearly communicated and deliverables are met with precision.
• Investigate and resolve agent-related escalations, collaborating with leadership to address issues quickly and effectively.

Qualifications

• 3 years of experience in Account Coordination, Marketing Communications, in a creative agency, marketing department or within the commercial real estate or similar industry.
• Exceptional customer service skills with a focus on agent satisfaction.
• Experience using task management systems such as Asana or Jira in a professional setting.
• Strong technical proficiency across digital platforms.
• Meticulous attention to detail and a process-improvement mindset.
• Able to multitask and thrive in a high-volume, fast-paced environment.
• Creative and proactive problem solver who can navigate complex situations and provide solutions quickly.
• Familiarity with Commercial Real Estate terminology or willingness to learn.