Account Coordinator

Your Impact

Develop strong knowledge of the account management process and client service skills
Communicate regularly with clients, via writing, video conferencing, phone calls, email
Maintain working relationships with external delivery groups in order to meet client needs
Utilize NetSuite to enter and maintain client budgets, create sales orders, and manage invoices to ensure accurate billing for each client
Coordinate with internal teams to guide and manage client projects
Develop and monitor project schedules to ensure that all timelines are met
Assist with preparation of weekly status updates for the client
Help prepare, update, and monitor project budgets to be sent to clients
Ensure accuracy of client invoices
Coordinate with internal departments to manage the circulation, edits and approval of creative
Review live imaging proofs and forward to client if required
Complete program summaries for each appeal for each client
Data to the Analytics Team and ensure timely delivery of reports
Forward samples and maintain sample books for each client
Preform day-to-day administrative tasks to support team and client, as necessary
Perform other duties as required

Your Profile

1-2 years in agency, non-profit or client service experience is preferred
A college degree or equivalent from an accredited college or university
Proficiency in Microsoft Word, Excel, PowerPoint required
Must have the ability to communicate effectively verbally and in writing
Ability to analyze data, edit copy, offer creative direction, and problem solve
Must be an energetic self-starter with the ability to interact well with clients and internal department managers
Desire to learn about direct response fundraising and assigned clients’ missions and programs
Must be able to handle multiple tasks simultaneously, have good listening skills and a sense of direction
Strong analytical and math skills preferred