Account Coordinator

About the role

This is an entry-level role that performs specific tactical sales functions through cross-functional management of multiple internal departments.

Responsibilities

• Provides administrative and customer service support to Senior Account Executive in the management of account operations.
• Submits pricing information to customers and inputs pricing/stickering information in the distribution system.
• Tracks and monitors inbound and outbound shipments, processes promotional orders, and tracks placement reports.
• Validates department profile information, updates profiles in distribution systems, and communicates changes to field managers.
• Serves as the primary liaison with field managers to provide merchandising plans, customer information, and general support.
• Engages in frequent communication with ReaderLink retail customers.
• Works closely with the account management team and supports other internal departments to meet customer expectations.
• Quickly assesses customer inquiries or account tasks, determines solutions or needed information, and owns the process through completion and follow-up.
• Produces ad hoc sales reports and stock-level information.
• Assists in the creation of presentations and sales analysis as needed.
• Proactively manages a list of tasks and scheduling.
• Multi-tasks, meets deadlines, and manages the needs of the account management team and other internal and external groups, including managing multiple accounts under different team leaders.
• Performs other duties as assigned, directed, or requested.

Requirements

• High school diploma or general educational development (GED) diploma or certificate is required.
• Bachelor’s degree in Business or a related field is preferred.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is preferred.
• Detail-oriented with strong organizational skills, flexibility, and efficiency.
• Ability to multitask and prioritize multiple projects/requests.
• Excellent interpersonal skills for in-person, phone, email, and presentations.
• Fast learner, team player, and aggressive problem solver.
• Excellent written and verbal communication skills.
• Ability to communicate with all levels of the organization and outside partners.
• Ability to read and interpret documents such as instructions and procedure manuals.
• Ability to create and write reports.
• Proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to perform algebra, calculate figures and amounts, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving variables.

Work Environment

• The work is performed in an office environment.
• The noise level in the work environment is usually moderate at low decibels.
• Must be able to work in a fast-paced, team environment.

Pay

$20.00/hour - $23.00/hour

Benefits

• Health Plans – Medical, Dental & Prescription
• Flexible Spending Accounts – Health & Dependent Care
• Life and Accident Insurance
• Vacation Pay & Paid Holidays
• 401(k) with Company Match
• Author Events
• Publisher-sponsored Book Club