Reservations Agent

About the Role

Be the first point of contact for prospective and returning guests, providing exceptional customer service while managing reservations and helping create a seamless guest experience from inquiry to arrival.

Responsibilities

• Respond to reservation inquiries via phone, email, and online booking platforms
• Accurately enter, update, and manage guest reservations in the property management system
• Assist guests in selecting accommodations, services, and resort amenities that best fit their needs
• Provide information about resort amenities, activities, policies, and local attractions
• Resolve guest concerns and handle special requests promptly and professionally
• Coordinate with resort staff to ensure smooth guest arrivals and site assignments
• Communicate with housekeeping and maintenance teams regarding site readiness
• Process reservation payments and maintain accurate guest and financial records
• Monitor availability and support occupancy goals through effective reservation management
• Prepare daily reservation and occupancy reports
• Promote resort packages, seasonal specials, and additional services
• Upsell amenities such as golf cart rentals, guided tours, and extended stays

Requirements

• High school diploma or equivalent; hospitality or tourism-related education is a plus
• Previous experience in reservations, front desk operations, or customer service preferred
• Proficiency with property management systems and Microsoft Office applications
• Strong communication, customer service, and interpersonal skills
• Excellent organizational skills with strong attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Professional, friendly demeanor and a passion for delivering exceptional guest experiences
• Ability to remain calm under pressure and resolve issues effectively
• Knowledge of the local area is a plus
• Ability to work flexible hours including weekends and holidays

Benefits

• Paid sick time
• 401(k) with company match
• Travel discounts

Schedule

Full-time, seasonal role in Conway, SC. Flexible schedule with weekends and holidays required.