Reservations Agent

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn is a Forbes Five-Star resort blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn offers panoramic ocean views, impeccable service, and a commitment to preserving New England charm.

The Inn features 217 rooms and suites, from the historic Main Inn to cottage-style buildings with flower-lined brick walkways. It is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests can enjoy private cabana rentals, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, supervised Kids Crew sessions, and a nearby 8-acre farm providing seasonal produce for the Inn’s restaurants.

The resort is renowned for its culinary program, offering six dining options that showcase local ingredients and innovative flavors.

Responsibilities

• Answer telephone calls and greet potential guests in a friendly manner
• Provide accurate property information regarding room rates, room types, and availability
• Maintain strong organizational and computer skills
• Assist Reservations Manager as needed
• Create positive guest interactions to build anticipation for their visit
• Provide accurate information on room packages, special promotions, and events during guests' stays

Requirements

• Reservations experience, hotel/resort preferred
• Experience in sales preferred
• Superior customer service skills
• Ability to multi-task
• Strong attention to detail and organization
• Excellent computer skills
• Clear and concise written and verbal communication skills
• Must be able to sit for long periods of time
• Flexibility with weekly schedules, including weekends and holidays

Pay

$20.00 per hour