Reservation Specialist
Scheduling/Reservations
This position receives, processes, and inputs event requests into various reservation software (e.g. 25Live, Social Tables, StarRez) and coordinates logistical space usage. Maintain and update the reservation scheduling systems so all users can see accurate information and availability. This role is considered the expert of campus space functionality and maintains thorough knowledge of event space usage, services, and set-up capabilities. This role ensures proper usage of space and shares expectations to others.
Client Support
This role supports student organizations and non-Creighton guests in their pursuit of community building by providing insight and advice for set-up needs, logistical concerns, and best practices for appropriate room usage. Execute the pricing of contracts to include all set up, rental, and room fees. They will also confirm reservation status and needs prior to event, as well as follow up with client satisfaction.
Organizational/Logistical Support
Supports logistical and operational functions of events by assisting in contract creation, invoice creation, reservation management (room setups, etc.), and other necessary duties. Maintain records of all Regular Event Status groups and proposed space reservations up to 3 years in advance. Communicate with clients to guarantee future business, and update requests/provide input as necessary. Monitors event requests, identifies high volume timeframes, and troubleshoots requests for conflicting. Responsible for notification and enforcement of rules and regulations specific to university contracting including insurance requirements, exclusive food service rights, alcohol permitting, and ticketing requirements. Additionally, this position meets weekly with Sodexo and catering vendors to ensure accurate event set-up and menu requests are met.
Summer Conferences
This role spearheads summer camp and conference reservation management leading up to and throughout the duration of stay. Oversee bookings, coordinating client needs with internal and external vendors such as card services, campus dining, housing staff, shuttle services, campus parking, laundry services, and more.
Special Projects Coordination
This role will be assigned various special projects to oversee, which will be divided between the two Reservations Specialist positions and assigned by the Assistant Director of Reservations & Conferences. One of the primary special projects to be assigned includes the management of Welcome Desks in the Student Centers, which includes recruiting, selecting, supervising, and evaluating a team of approximately 30 student workers. An alternative special project is overseeing the Food Trucks program, which involves coordinating food truck reservation requests, space bookings, communicating event requirements, and providing logistical support.
Division of Student Life Support
Maintain facility usage records; constructs and submits daily operations reports and schedules; and writes monthly reports. Provides training on the event reservation system to campus partners, students, and staff with viewing capabilities.
About Us
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.