Billing Specialist

Key Responsibilities

• Generate invoices and apply payments in the billing system
• Monitor and resolve failed payments, expired credit cards, and dunning workflows
• Respond to customer inquiries regarding billing issues via email and phone calls
• Process credits, refunds, and adjustments with appropriate approvals
• Assist with billing close procedures and reconciliations
• Maintain accurate records and follow internal documentation standards

Preferred Qualifications

• 1–3 years of billing, accounts receivable, or finance operations experience
• Familiarity with subscription billing tools
• Strong attention to detail and time management skills
• Customer service or support experience a plus

Working Hours

Monday-Friday 8:00 AM - 5:00 PM PST

Company Benefits

• Competitive salary
• Medical plans to choose from - 1 PPO and 2 HDHPs
• Dental plans to choose from
• Vision
• HSA - company-funded
• FSAs - healthcare, limited purpose, dependent care
• Short-Term Disability - company-paid
• Long-Term Disability - company-paid
• Basic Employee Life Insurance - company-paid
• Voluntary Dependent Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• ID Protection
• Pet Insurance
• 401(k) Retirement Savings with company match
• Paid PTO/Vacation/Sick Time
• 11 company-recognized holidays

Additional Information

• We offer opportunities to grow within our company
• Potential to work in a remote setting
• An exciting/energetic work environment and fun, creative culture

EEO Statement

We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.