Account Billing Specialist

Acknowledgements

MetLife Legal Plans is the leading consumer legal service in the United States. We make it easy and affordable to get quality legal help. We are trusted by nearly 5 million families and more than 200 Fortune 500 companies who provide our service as an employee benefit.

About the role

This position will be a hybrid position, with roughly two days in the Cleveland, OH office and three days remote.

Responsibilities

• Posts daily payments received via ACH, wire, or check deposit to sponsor accounts into our database system.
• Prepares checks received for banking deposit.
• Makes bank deposits at various times throughout the month from checks received.
• Processes sponsor payment files.
• Updates and maintains various reports and spreadsheets regarding received payments.
• Uploads various banking reports into our database to update sponsor account payment detail.
• Runs accounts receivable aging reports monthly to distribute to our account managers for sponsor payment reviews.
• Works with Account Managers and Account Reconciliation Specialist to resolve any sponsor account balance discrepancies.
• Reassigns account balances according to the Account Managers or Account Reconciliation Specialist review of aging reports and discrepancy resolutions.
• Processes accounts receivable adjustments based on updates to sponsor enrollment numbers and rate changes.
• Provides backup assistance for the Operations department mail processing and check scanning for incoming checks received.
• Other duties as assigned.

Requirements

• Bachelor degree from an accredited university or equivalent work experience (internal candidates only).
• 2 years Accounts Receivable experience.
• Ability to multitask and work with a sense of urgency while maintaining attention to detail.
• Ability to meet assigned deadlines.
• Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload.
• Self-motivated with the ability to take initiative and work independently as well as with a team.
• Ability to communicate effectively and professionally with our legal plan members and internally with other company associates.

Qualifications

• Previous experience in accounting or business processes (preferred).
• Strong attention to detail and excellent organizational skills (preferred).
• Ability to work within a team environment and communicate professionally (preferred).
• Proficiency with Outlook and Microsoft Office products including Excel and Microsoft Word (preferred).

Skills

• Problem solving/analytical skills.
• Time management skills.
• Detail-oriented.
• Deadline awareness.
• Communication proficiency.
• Ability to thrive in a teamwork environment.

Benefits

No travel required for this role.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.

Benefits

Details about benefits are not specified in the job posting.