Reservation Agent - Don Pedro/Moccasin Point
About the role
The Reservation Agent is responsible for carrying out reservation operations for the marina, with a primary focus on customer service and their rental requirements. This role involves engaging with customers both over the phone and in person at the marina, always prioritizing exceptional service. The Reservation Agent is expected to maintain a professional company image in all forms of communication. Given the fast-paced nature of the environment, the ability to work under pressure is essential.
Responsibilities
- Schedule reservations, inputting all check-in and check-out dates and times into the company reservations system.
- Provide the highest level of customer and guest service by promptly addressing all requests from customers and their rental needs.
- Answer online inquires and respond to these inquires in a timely manner.
Requirements
- Excellent customer service skills – known as someone who goes above and beyond.
- Ability to answer phones in a professional manner.
- Must have a positive attitude.
- Must have highly effective communication skills and time management skills.
Qualifications
Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds. Must be able to swim or be willing to wear a personal flotation device in instances of emergency. Must have a flexible schedule to include working weekends and holidays.
Skills
N/A
Benefits
- Medical
- Dental
- Vision
- Life
- AD&D
- supplemental life insurance options
- 401K with employer match
Pay
$17.00 - $20.00
Schedule
N/A