Repayment (Collections) Supervisor

Job Summary

Michigan Schools & Government Credit Union (MSGCU) seeks a Repayment (Collections) Supervisor to join our dynamic team. As a subject matter expert in collections, this role requires strong leadership, decision-making, and interpersonal skills.

About the Role

As a supervisor, you will lead a team responsible for managing delinquent loans, charged-off loans, share and checking accounts, foreclosures, and related activities. Your role includes preparing and reviewing reports, supervising loan modifications, and representing MSGCU at trade functions.

Responsibilities

• Serves as a subject matter expert with regard to the collection of delinquent loans, charged off loans, share and checking accounts, foreclosures and related activity.
• Delivers a superior member experience by effectively managing the Repayments team and ensuring a consistent, professional, and respectful approach to collections activity.
• Holds self and team accountable to meet commitments and achieve goals. Monitors performance and takes corrective action when necessary.
• Supervises loan modifications and workouts with members and reviews recommendations with Repayment Manager as needed.
• Supervises Repayment Solution Specialists' effectiveness by ensuring that specific actions on collection accounts, e.g., legal action repossession, are authorized and acted upon in ways that align with MSGCU's expectations.
• Builds and retains an effective, high-performing team that applies their diverse skills and perspectives to achieve common goals.
• Effectively communicates using various forms of communication and understands the unique needs of different audiences.
• Represents MSGCU at trade functions, professional organizations, and community activities.

Requirements

• Associate degree, professional degrees or certifications in related field or the equivalent combination of education and relevant work experience.
• 3 years of related, progressively more responsible collections experience preferably within a financial institution.
• Minimum high school diploma or GED required.
• Supervisory experience preferred.
• Thorough knowledge of collections policies and procedures to coordinate the daily functions of the repayments area and respond to team member and member questions.
• Financial institution knowledge with demonstrated subject matter experience.
• Superior interpersonal skills necessary to resolve member and team member concerns.
• Strong aptitude for learning new collections systems. Proficient in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.

Qualifications

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU’s service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Benefits

MSGCU offers competitive salaries, generous health benefits, vacation time, retirement plan contributions, and discounts on loans and phone service. The base salary starts at $62,500 per year, with additional benefits including:

• Medical, dental, and vision coverage on your first day!
• Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family).
• A 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k).
• 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date).

Pay

$62,500 - $62,500 per year

Schedule

Full-time position