Supervisor, Credit & Collections

About the role

The anticipated pay range for this position is $60,200.00-111,800.00 Annual. The schedule is M-F from 8:30-5 pm and can be on-site, hybrid, or remote depending on your location.

Responsibilities

• Supervise, coach, and develop a team of 10–20 collections agents to achieve individual and team performance goals.
• Monitor daily collection activities and ensure productivity, quality, and compliance standards are met.
• Handle and resolve escalated customer or client issues in a timely and professional manner.
• Review accounts receivable aging reports and implement strategies to reduce outstanding balances.
• Ensure adherence to healthcare insurance billing and collections processes.
• Collaborate with cross-functional teams (billing, finance, operations) to resolve discrepancies and improve workflows.
• Track and analyze performance metrics (KPIs) and provide regular reporting to management.
• Conduct performance evaluations, provide feedback, and implement development plans for team members.
• Identify opportunities for process improvement and drive operational efficiencies.
• Ensure compliance with company policies as well as healthcare and regulatory standards.

Qualifications

• Minimum 3 years of leadership or supervisory experience in collections.
• Proven experience in healthcare insurance collections (highly preferred).
• Basic knowledge of healthcare processes, billing, and collections.
• Strong experience managing collections teams in a high-volume environment.
• Experience handling escalations and complex account issues.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and conflict resolution abilities.
• An analytical mindset with attention to detail.
• Ability to meet deadlines and manage multiple priorities.
• Strong problem-solving skills.
• Results-driven and performance-oriented.

Teammate Benefits

• Medical, dental, and vision care coverage.
• Paid time off plan.
• 401(k) Plan.
• Flexible Spending Accounts.
• Basic life insurance.
• Short-and long-term disability coverage.
• Accident insurance.
• Paid parental leave.
• Domestic partner benefits.
• Mental, physical, and financial well-being programs.