Supervisor of Credit & Collections
Job Summary
The Credit & Collections Supervisor is responsible for managing a complex portfolio of strategic business-to-business customer accounts while balancing risk mitigation, cash flow optimization, and superior customer experience. This role serves as a senior-level credit professional responsible for advanced financial analysis, commercial credit decisioning, collections strategy execution, dispute resolution, portfolio performance management, and cross-functional leadership.
Key Tasks & Responsibilities (Essential Functions)
Lead, coach, and develop a team of Credit Analysts and Collectors to achieve departmental goals related to DSO, delinquency, bad debt, dispute resolution, and customer experience while promoting accountability and continuous improvement.
Manage a portfolio of strategic and complex B2B customer accounts while balancing customer relationships, risk mitigation, and cash flow objectives.
Evaluate customer creditworthiness through financial analysis, payment trends, credit reports, and risk assessments to establish and maintain appropriate credit limits.
Execute collection strategies to reduce delinquency, improve DSO, minimize bad debt exposure, and resolve complex disputes, deductions, and billing discrepancies.
Monitor portfolio performance including aging, customer exposure, hold activity, dispute trends, and collection metrics; provide reporting and actionable recommendations to leadership.
Partner cross-functionally with Sales, Customer Service, Billing, Cash Applications, Accounting, Treasury, Operations, and Legal teams to resolve issues, support business growth, and improve the customer experience.
Serve as an escalation point for high-risk or sensitive customer situations and negotiate payment solutions, credit actions, and account resolutions.
Identify and drive process improvements, automation opportunities, standard work enhancements, and operational excellence initiatives across the Order-to-Cash process.
Support forecasting, bad debt reserve analysis, portfolio reviews, and continuous improvement initiatives while ensuring compliance with company policies and SOX controls.
Skills and Minimum Experience Required
Minimum 5+ years of commercial credit and collections experience managing complex B2B portfolios.
Strong knowledge of commercial credit risk assessment and collections strategies.
Strong experience with ERP systems, reporting tools, customer portals, and Microsoft Excel.
Excellent communication, negotiation, organizational, and analytical skills.
Ability to work effectively within a matrixed organization and manage multiple priorities in a fast-paced environment.
Preferred Skills and Experience
Bachelor’s degree in Accounting, Finance, Business, or a related field.
NACM certification or advanced credit training is strongly preferred.
Experience with Microsoft Dynamics and Oracle ERP platforms.
Bilingual (French/English or Spanish/English) communication skills.