Credit & Collections Supervisor

Founded in 1910, KONE is a global leader in elevator, escalator, and automatic door solutions. Our mission is to enhance urban living by providing safe, convenient, and reliable transportation solutions. KONE operates in over 60 countries and is recognized for its innovation and sustainability.

About the role

We are seeking a Credit & Collections Supervisor for KONE Americas New York Metro District. This position offers a hybrid schedule, primarily based in mid-town Manhattan. The role involves managing the debt recovery process, ensuring timely payments, and maintaining financial stability. Key responsibilities include developing collection strategies, leading a team, and adhering to legal and regulatory requirements. The ideal candidate should have 5+ years of experience in collections or accounts receivable management, with 3+ years of leadership experience preferred.

Responsibilities

• Develop and implement collection strategies
• Manage a team to ensure efficient and effective collections
• Ensure compliance with relevant laws and regulations
• Achieve key strategic goals and implement business plans

Requirements

• Strong communication and negotiation skills
• Leadership and team management abilities
• Analytical thinking and problem-solving skills
• Knowledge of financial regulations and debt collection practices
• Proficiency in collection software and CRM systems
• Professionalism and empathy in handling customer disputes
• Attention to detail and accuracy in financial reporting

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Certifications in credit and collections management are a plus

Skills

• Strong written and verbal communication skills
• Strong project management and organizational skills

Benefits

• Competitive salary
• Flexible work schedule
• 401(k) Employer Match
• Well-being program
• Medical, prescription, dental, and vision insurance
• Digital health solutions and telehealth
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Employee family assistance program (EFAP)
• Family and medical leave
• Paid time off and holidays
• Company-paid life and AD&D insurance
• Supplemental life and AD&D insurance
• KONE Credit Union
• Tuition reimbursement

Pay

The hiring range for this role is $100,400.00 - $131,775.00. The compensation package offered will depend on the candidate's ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Schedule

This position offers a hybrid schedule, primarily based in mid-town Manhattan.