Supervisor of Credit and Collections

About the role

The Collections Supervisor oversees the daily operations of the Orlando collections team, ensuring timely collection of outstanding receivables while maintaining strong customer relationships.

Responsibilities

• Supervise and support a team of collections specialists
• Maintain strong customer relationships
• Monitor daily aging and prioritize collection efforts
• Ensure compliance with company policies and regulatory requirements
• Review and manage escalated accounts and high-risk customers
• Track key performance metrics (DSO, past due, cash flow)
• Partner with Sales, Customer Service, and Billing teams to resolve disputes
• Provide coaching, training, and performance evaluations
• Aid in developing and implementing collection strategies

Requirements

• Bachelor’s degree in finance, Business, or related field (or equivalent experience)
• 3–5+ years of collections experience
• 1–2+ years of supervisory/leadership experience
• Strong knowledge of AR processes and credit principles
• Excellent communication and negotiation skills

Qualifications

• Telecom Experience
• Advanced Excel skills
• Experience with Salesforce