Rental Specialist

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, providing comprehensive sales, parts, and service.

Responsibilities

• Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
• Determining customers' needs to further assist them, thus allowing the customer to have the best rental experience possible.
• Checking availability of equipment with the shop, also scheduling maintenance to meet deadlines.
• Sure equipment is delivered and picked up on time to meet the customer's needs.
• Administers rental agreements, including rental out and in dates.
• Verifying hours and if fuel is needed, making sure to return the equipment in the system.
• Recording daily logs of phone calls and customer interactions.
• Handling customer complaints in a professional manner while offering solutions to a problem not just an excuse.

Qualifications

• Prior experience in sales with strong leadership skills, a competitive nature, and initiative.
• Enjoy talking to people, developing relationships with customers, and working in a team environment.
• High school diploma or equivalent.
• Computer skills to include Internet Explorer, Excel, Access, Word, PowerPoint.
• Comprehend, speak, and write the English language.
• Excellent interpersonal and communication skills, both in person and over the telephone.
• Creative thinking and problem-solving ability.
• Highly organized in a fast-paced work environment.
• Valid driver's license and acceptable driving record.

Skills

• Spanish language knowledge is preferred but not required.

Benefits

• Full benefits package including aggressive compensation levels, technician tool allowances, full medical, vision, and dental coverage, employee wellness programs, paid vacations, and more.
• Competitive pay structure with individual bonus opportunities available.
• Technician tool allowance.
• 401(k) plan with strong company match.
• Employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short and long-term disability.
• Group life insurance.
• Personal time off.
• Paid holidays.
• Paid sick leave.
• Tuition reimbursement.
• Ongoing training.
• Advancement opportunities.