Rental Specialist

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, focusing on sales, parts, and service for various Caterpillar equipment types.

Responsibilities

• Maintain superior customer service by ensuring the customer is always taken care of.
• Determine customer needs to enhance their rental experience.
• Check equipment availability and schedule maintenance to meet deadlines.
• Ensure timely delivery and pickup of equipment to meet customer needs.
• Administer rental agreements, including rental out and in dates.
• Record daily logs of phone calls and customer interactions.
• Handle customer complaints professionally, offering solutions rather than excuses.

Qualifications

• Prior experience in sales with strong leadership skills.
• A competitive nature and initiative.
• Enjoy talking to people, developing relationships with customers, and working in a team environment.
• High school diploma or equivalent.
• Computer skills including Internet Explorer, Excel, Access, Word, PowerPoint.
• Comprehend, speak, and write the English language.
• Excellent interpersonal and communication skills, both in person and over the telephone.
• Creative thinking and problem-solving ability.
• Highly organized in a fast-paced work environment.
• Valid driver's license and acceptable driving record.

Preferred Qualifications

• Bachelor’s Degree from a four-year college or university or related equivalent experience.
• Knowledge of Spanish language.

Values

• Safety: Prioritizing the lives and health of team and customers.
• Integrity: Being ethical, trustworthy, respectful, and truthful.
• Teamwork: Working together for the benefit of customers.

What We Offer

• Full benefits package including aggressive compensation levels, technician tool allowances, medical, vision, and dental coverage, wellness programs, paid holidays, and more.
• Competitive pay structure with individual bonus opportunities.
• 401(k) plan with strong company match and employee profit sharing.
• Financial wellness coaching.
• Employee wellness program.
• Medical, vision, dental insurance.
• Prescription drug coverage.
• Flexible spending accounts.
• Short and long-term disability.
• Group life insurance.
• Personal time off.
• Career development and tuition reimbursement.
• Ongoing training and advancement opportunities.