Rental Branch Operations Manager

About the Role

Directs all activities of a single store location and is responsible for P&L. In coordination with the Division Manager, establishes sales and profitability goals, manages proper fleet levels, is responsible for the effective leadership of branch employees, and drives a strong safety culture. Plans and establishes systems to control expenses at the branch location.

Responsibilities

• Establishes high safety standards for audits, training, and compliance with State, Federal, OSHA, and D.O.T. regulations, drug and alcohol testing, and the safe equipment maintenance program within the branch
• Recruit, train, develop, and retention of qualified employees. Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
• Works with regional sales manager as available, to facilitate sales training as needed, promote a thorough understanding of market conditions including current customers, potential customers, and competitors for assigned territory, and design and implement sales strategies to achieve revenue goals
• Competitive pricing with existing market conditions, product quantities available, and product quality to provide customers with an affordable, yet competitively priced product
• Plans, directs and coordinates all rental equipment operations within the branch
• Fosters a customer-focused approach to sales and service
• Reviews product offerings and optimizes profitable market share growth and financial performance
• Ensures accurate financial reporting and budget preparation
• Coaching/mentoring experience with branch personnel
• Excellent oral and written communication skills, fluent speaking and writing English
• Knowledge of business accounting principles, budget preparation, and strong business acumen
• Excellent presentation skills before both small and large groups
• Exceptional organizational, time management, and multi-tasking skills
• Driven and results-oriented; business development and KPIs to meet corporate targets
• Strong technical aptitude and understanding of construction equipment and the rental industry
• Ability to work with all levels of personnel within the organization and customer operations
• Management of branch operations and personnel
• Assist with equipment demonstrations, technical support
• Sales and marketing initiatives, market share, and customer retention
• All other miscellaneous duties as assigned

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of successful business management experience at a branch or other individual profit center, with profit and loss responsibility
• Five or more years of experience in business management and/or operational management with increasingly progressive job scope and responsibilities
• Minimum of three years of retail/store management experience in the construction equipment rental industry
• 1+ years of supervisory experience and proven sales and customer service success
• Proficient computer skills and experience using Microsoft Office
• Effective leadership, motivational, organizational, and communication skills
• Proficiency in MS Office, Excel, and Outlook and the use of computer application
• Valid driver's license with acceptable driver record

Physical Requirements

• Work environment is consistent with an office located on a parcel housing construction equipment inventory and repair/service shop
• Safety training required; PPE required outside of office/parking lot area
• Occasional lifting may be required up to 25 lbs
• Must be able to sit and stand for long periods of time with frequent bending and stooping