Renewals Specialist

About the role

The Renewals Specialist will be the first hire in pursuit of a larger, specialized team aimed at proving out the concept of opportunity management efficiency. You’ll embody Everlaw’s company values and partner with various teams to manage and close renewal opportunities effectively.

Responsibilities

• Become a go-to expert on our Quote-to-Cash systems, billing models, and internal tech stack (Salesforce, Gong, Ironclad, Gainsight).
• Own the end-to-end T-120 renewal motion, from creating and maintaining the renewal plan to tracking milestones, coordinating internal stakeholders, and ensuring deals are executed on time.
• Drive operational close for renewals, shepherding agreements through Ironclad, confirming dates and terms, obtaining signatures, managing slips or extensions, and keeping opportunity and quote data accurate.
• Improve renewal forecast accuracy and pipeline hygiene by owning key forecasting fields (e.g., forecasted MRR, categories, stages, notes) and participating in T-120 and weekly renewal forecast rhythms as the accountable pipeline owner.
• Partner closely with Account Executives and Customer Success Managers to clarify quote ownership, dates, products, and amounts; manage auto-renew settings and manual renewals; support churn reporting and reasoning; and act as a billing expert for complex or edge-case customer scenarios.
• Identify and implement process improvements across renewal operations to increase efficiency, reduce risk, and elevate the overall customer experience.

Requirements

You have at least 3 years of experience as a Renewals Specialist within a SaaS environment. You are confident working autonomously as the first member of the Renewals Specialist team, building trusted, credible relationships with cross-functional partners while modeling Everlaw’s standards and values.

Qualifications

• You are an exceptional communicator who shares clear updates, surfaces risks early, and builds alignment across stakeholders in writing, in presentations, and in conversation.
• You are deeply customer-centric and commercially minded, using your understanding of company economics to weigh risks and tradeoffs and make sound, in-the-moment decisions.
• You are a builder at heart: you help shape the Renewals Specialist function by experimenting with and codifying processes, informing best practices and account load, and consistently delivering on-time renewals, revenue optimization, and high customer satisfaction.

Skills

You are confident in using AI to expedite processes. You have the flexibility to travel to spend time with customers and team members.

Benefits

• The annual base salary for this position is between $68,800 - $103,200, with a bonus of between $17,200 - $25,800, representing a 80/20 compensation split.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance

Payscale

The annual base salary for this position is between $68,800 - $103,200, with a bonus of between $17,200 - $25,800, representing a 80/20 compensation split. Eligibility for the commission portion is performance-based and subject to the achievement of specific performance metrics, which are governed by Everlaw's policies and incentive plans. The final offered salary will be dependent upon many factors including the candidate’s experience and skills. The role's compensation is subject to change in the future.

Perks

• Work in Uptown Oakland, just steps from the BART line and dozens of restaurants
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
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