Renewals Specialist
Job Summary
The Renewals Specialist is responsible for executing “volume renewal" transactions for the assigned markets or accounts. You are a subject matter expert on the commercial processes and practices. You engage with AVEVA sales team and customers through a systematic process to achieve renewal business metrics measured by renewal timing, renewal rate and renewal price. You maintain accurate account status details within Salesforce and escalate observations to your line manager for resolution by other account stakeholders.
Responsibilities
- Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
- Identify expansion opportunities and escalate the opportunities to the appropriate team to manage.
- Responsible for renewals process from first contact to close for the assigned customers:
- Understand customer requirements
- Introduce customers to the renewal cycle/process
- Create and issue renewals quotations
- Forecast Renewals Opportunity status
- Track and expedite purchase orders
- Close renewals opportunities
- Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports.
- Provide process or quotation related support to Sales Account Managers and Customer Success Managers.
- Other Duties may include:
- Support evolving renewal processes aimed at improving renewal efficiency
- Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancellation for analysis
- Assist Business with any other activity required to fulfill role
Essential Capabilities
- Proficient knowledge and the application of renewal process, policies and pricing
- Experienced in customer facing administrative role, for example Sales Administrator, Customer support administrator or Marketing coordinator.
- Early career sales professional looking to gain solid experience of a volume business model.
Preferred Skills
- Fluent in Portuguese and/or Spanish
- Experience using Salesforce.com preferred
Benefits
- Flex work hours
- 20 days PTO rising to 25 with service
- Three paid volunteering days
- Primary and secondary parental leave
- Well-being support
- Medical, dental, vision
- 401K
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.
Hiring Process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.
Equal Opportunity Employer
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.