Renewals Specialist

About the role

The Renewals Specialist owns the end-to-end contract renewal process across Ensono's enterprise client base. This is a commercially-driven, strategic role — not a coordination function. You'll build renewal strategy from scratch, orchestrate across sales, legal, finance, solution architects, and service delivery, and close opportunities that drive retention and revenue growth for both Ensono and our clients.

You'll operate as an overlay to the sales team — sometimes leading a renewal independently, sometimes working side by side with a seller. No two renewals are the same. If you thrive in ambiguity, know how to navigate complex enterprise relationships, and have the financial and commercial acumen to back it up, this role is for you.

Key Responsibilities

• Own the proactive, outbound renewal process from strategy through close across a portfolio of enterprise accounts — serving as a primary client-facing point of contact throughout the renewal life cycle
• Develop and drive renewal strategy in alignment with client business objectives and Ensono's commercial goals, coordinating with Sales to ensure a unified approach
• Engage directly with clients to understand evolving requirements, build trusted long-term relationships, and position value-add services that support retention and growth
• Orchestrate across internal teams — sales, legal, finance, solution architects, and service delivery — to execute each renewal effectively
• Negotiate contract terms, pricing, and service-level agreements with a win-win mindset in collaboration with finance and legal
• Maintain accurate renewal pipeline forecasting in Salesforce
• Identify and mitigate churn risk by addressing client concerns proactively and early
• Partner with Advisory & Consulting teams to surface expansion and transformation opportunities aligned to client roadmaps
• Drive consistency in contract language and commercial frameworks across the US portfolio

Required Skills and Qualifications

• Bachelor's degree in information technology, business, or a related field
• 5+ years managing complex, bespoke enterprise renewals in managed services, IT outsourcing, or hosting environments; mainframe experience is a plus
• Demonstrated success managing enterprise accounts at $10M–$20M+ ACV, with the ability to manage multiple renewals simultaneously and meet agreed deadlines
• A sales mindset — you understand how to position value, identify opportunity, and move a commercial conversation forward
• Comfortable and confident in client-facing settings, including executive-level engagement
• Strong financial acumen including pricing models, margins, and contract terms
• Exceptional written and verbal communication skills with the ability to clearly articulate strategy to clients and senior stakeholders
• Proven negotiation skills with the ability to navigate complex, multi-party relationships with confidence
• Ability to thrive in a fast-paced environment, demonstrating sound judgment and thought leadership across competing priorities
• Ability to travel approximately 25% of the time

Additional Skills

• Mainframe or mainframe-adjacent experience — a strong differentiator
• Familiarity with enterprise clients in financial services, insurance, healthcare, and/or government sectors
• Proficiency in CRM tools, preferably Salesforce
• Legal acumen and comfort with contract language