Remote Volunteer Scholarship Application Support Specialist

Responsibilities

• Complete screening, confidentiality, scholarship-process, and safeguarding training
• Explain published eligibility criteria, timelines, required materials, and submission steps
• Help applicants use the approved application platform and troubleshoot routine access issues
• Provide general reminders, checklists, and referrals to official resources
• Document support contacts and unresolved questions through approved systems
• Protect applicant privacy, financial information, school records, and personal circumstances
• Escalate eligibility interpretations, exceptions, complaints, and sensitive issues
• Remain separate from review and selection decisions unless separately authorized

Qualifications

• Experience in customer service, education, college access, financial aid support, scholarship programs, case coordination, or administration
• Patient, clear, culturally responsive communication
• Strong boundaries, discretion, accuracy, and follow-through
• Willingness to complete a background check and confidentiality training
• Multilingual skills are welcome

Remote, Recurring Volunteer Role

This is a remote, recurring volunteer role available within the United States. Expect approximately 2–6 hours per month, with seasonal peaks.