Remote Volunteer Application Support Specialist — iLevelUP

Responsibilities

• Triage approved application incidents, errors, failed workflows, and integration issues
• Reproduce problems in authorized nonproduction environments using synthetic data
• Review permitted logs, configurations, recent changes, and known issues
• Document steps, evidence, impact, likely ownership, workarounds, and escalation priority
• Maintain technical troubleshooting guides and known-error records
• Validate approved fixes and communicate status to support and program owners
• Identify recurring patterns and recommend monitoring, documentation, or product improvements

Qualifications

• Experience in application support, technical support, software testing, development, systems, or incident management
• Strong troubleshooting, log analysis, API or SQL basics, documentation, and communication skills
• Familiarity with privacy, account security, ticketing, monitoring, and release processes
• Calm, methodical, dependable remote collaboration
• At least 21 years old and willing to complete screening and confidentiality requirements