Remote Volunteer Application Support Specialist — iLevelUP

Responsibilities

• Triage application incidents, errors, integrations, and data issues
• Reproduce problems, collect logs and evidence, and assess impact and priority
• Resolve configuration or operational issues within approved access
• Escalate defects with clear technical details and track them through verification
• Monitor application health, queues, scheduled jobs, and service dependencies
• Create runbooks, troubleshooting guides, known-error records, and support metrics
• Cookordination planned maintenance and communicate status to stakeholders
• Identify recurring issues and recommend durable improvements

Qualifications

• Experience supporting web, mobile, SaaS, or enterprise applications
• Familiarity with logs, APIs, databases, ticketing, monitoring, cloud services, and incident management
• Strong troubleshooting, documentation, prioritization, and communication skills
• Able to protect sensitive data and follow change-control procedures
• Development, DevOps, QA, ITIL, or education-technology experience is helpful

Pay

Remote, recurring opportunity typically requiring up to 10 hours per month, with agreed coverage for planned work and occasional incidents.

Schedule

Volunteers may participate from anywhere.