Remote Volunteer Scholarship Information-Session Support Specialist

Responsibilities

• Prepare approved agendas, slides, handouts, registration, reminders, and run-of-show documents
• Configure virtual meeting, captioning, polling, presentation, and accessibility tools
• Welcome participants, monitor chat, route questions, and assist with basic technical issues
• Share only approved eligibility, timeline, application, and support information
• Track attendance, questions, feedback, and follow-up requests
• Protect participant privacy and follow consent/recording procedures
• Escalate eligibility interpretations, exceptions, complaints, safety, or sensitive questions

Qualifications

• Strong organization, communication, calm problem-solving, and reliability
• Comfort with virtual-event and presentation technology
• Able to follow scripts, privacy, accessibility, and escalation procedures
• Willingness to complete screening and youth-safeguarding training
• Scholarship, education, event, customer-service, or technical-support experience helpful