Remote Volunteer Forum Moderator — iLevelUP Online Community

Who We Serve

iLevelUP supports a broad range of learners and partners:

• Students (Middle School through College)
• Especially those who are navigating college and career decisions without extensive support at home.
• First-Generation and Underserved Learners
• Schools, counselors, and college readiness programs
• Corporations, nonprofits, and investors

How It Works

iLevelUP combines structured guidance with interactive features:

• Gamified Quests
• AI-Driven Personalization
• Mentorship Through Trail Guides

Qualifications

• Experience in online-community moderation, youth programs, education, customer support, trust and safety, or digital communications
• Calm judgment, empathy, consistency, discretion, and clear writing
• Ability to follow escalation protocols without attempting counseling or investigation
• Willingness to complete screening, youth-safeguarding, privacy, and platform training
• Reliable availability for an agreed moderation schedule

Responsibilities

• Monitor assigned discussion areas and review flagged content
• Apply community guidelines consistently and document moderation actions
• Encourage respectful, relevant, inclusive, and age-appropriate participation
• Identify harassment, scams, unsafe contact, privacy risks, self-harm concerns, or other urgent issues
• Escalate safeguarding, legal, technical, or wellbeing concerns through approved procedures
• Protect personal information and discourage off-platform contact
• Answer routine questions or route them to qualified staff and volunteers
• Report recurring issues and recommend community-guideline or product improvements