Remote Event Support Volunteer — iLevelUP

Who We Serve

iLevelUP supports a broad range of learners and partners:

• Students (Middle School through College)
• Especially those who are navigating college and career decisions without extensive support at home.
• First-Generation and Underserved Learners
• Schools, counselors, and college readiness programs
• Corporations, nonprofits, and investors

How It Works

iLevelUP combines structured guidance with interactive features:

• Gamified Quests
• AI-Driven Personalization
• Mentorship Through Trail Guides

Responsibilities

• Support event timelines, checklists, registration, reminders, materials, and run-of-show documents
• Help configure approved virtual meeting, webinar, captioning, polling, and presentation tools
• Welcome participants, monitor chat, route questions, and assist with basic technical issues
• Support accessibility, interpretation, captions, privacy, consent, and recording procedures
• Track attendance and feedback through approved systems
• Escalate safety, wellbeing, harassment, or technical incidents to event leadership
• Organize files, follow-up messages, and post-event notes
• Collaborate with facilitators, outreach, content, support, and program teams

Qualifications

• Strong organization, communication, calm problem-solving, and reliability
• Comfort with virtual-event or meeting technology
• Ability to follow run-of-show, privacy, moderation, and escalation procedures
• Willingness to complete screening and youth-safeguarding orientation for participant-facing events
• Event, customer-service, accessibility, education, or technical-support experience is helpful