Remote Pharmacy Support / Call Center Representative

This remote call center position involves supporting patients and pharmacies with prescription assistance programs. Responsibilities include handling inquiries via phone, email, or fax related to payment assistance, activating co-pay cards, verifying program eligibility, explaining benefits, troubleshooting submission issues, and documenting resolutions. The role also requires troubleshooting cardholding problems, escalating unresolved issues, and suggesting operational improvements based on customer interactions. Qualifications And Skills High school diploma or equivalent Pharmacy technician credentials HIPAA certification Over 3 years of call center experience (preferred) Medical claim processing experience (preferred) Bilingual in English and Spanish (preferred). The role offers compensation of $18.00 per hour.