Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

About the role

As a 100% remote (work from home) contract Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers. You will serve as the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program, handling requests including card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first-level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.

Requirements

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Schedule

Ability to work 40 hours per week under moderate supervision. Available shifts:

• 8:00 am - 5:00 pm EST
• 9:00 am – 6:00 pm EST
• 10:00 am - 7:00 pm ET
• 11:00 am EST – 8:00 pm EST

Pay

The pay range for this role is $18.00 per hour.