Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

About the role

IQVIA is the only global provider of commercial solutions for biopharma, medical device, and diagnostic companies. As a 100% remote (work from home) contract Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers. This role serves as the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact.
• Quickly assess user issues and provide first-level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues to the appropriate area.
• Recognize operational challenges and suggest recommendations to management.
• Handle requests including card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections.

Requirements

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Schedule

40 hours per week under moderate supervision. Available shifts:

• 8:00 am - 5:00 pm EST
• 9:00 am – 6:00 pm EST
• 10:00 am - 7:00 pm ET
• 11:00 am EST – 8:00 pm EST

Pay

The pay range for this role is $18.00 per hour.

This role is a contract position managed by an external agency, with the opportunity to be converted to a full-time IQVIA employee.