Pharmacy Tech Support / Call Center Rep (Remote Work from Home)

About the Role

IQVIA is the only global provider of commercial solutions for biopharma, medical device, and diagnostic companies. This 100% remote (work from home) contract role supports patient assistance programs by providing payment assistance solutions such as co-pay cards or vouchers. As the primary call center contact for patients, pharmacies, and medical professionals, you will handle requests including card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact.
• Quickly assess user issues and provide first-level support for problem resolution.
• Document resolution details and escalate unresolved issues to the appropriate area.
• Recognize operational challenges and suggest recommendations to management.

Requirements

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bilingual (English/Spanish) is a plus.

Schedule

Full-time, 40 hours per week. Available shifts:

• 8:00 am – 5:00 pm EST
• 9:00 am – 6:00 pm EST
• 10:00 am – 7:00 pm ET
• 11:00 am EST – 8:00 pm EST

Pay

The pay range for this role is $18.00 per hour.

This is a contract role managed by an external agency, with the opportunity to be converted to a full-time IQVIA employee.