Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)

About the role

IQVIA is the only global provider of commercial solutions for biopharma, medical device, and diagnostic companies. As a 100% remote (work from home) contract Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers to patients, pharmacies, and medical professionals. This role serves as the primary contact for users of Opus Health programs, handling requests like card activation, program eligibility, benefit explanations, and troubleshooting submission rejections.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other contact methods.
• Quickly assess user issues and provide first-level support for problem resolution.
• Document resolution details and escalate unresolved issues to the appropriate team.
• Recognize operational challenges and suggest improvements to management.

Requirements

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bilingual (English/Spanish) is a plus.

Schedule

This is a full-time, 40-hour-per-week contract role with the following shift options:

• 8:00 am – 5:00 pm EST
• 9:00 am – 6:00 pm EST
• 10:00 am – 7:00 pm ET
• 11:00 am EST – 8:00 pm EST

Pay

The pay range for this role is $18.00 per hour.

This role is a contract position managed by an external agency, with the opportunity to be converted to a full-time IQVIA employee.