Pharmacy Tech Support / Call Center Rep (Remote/11am-8pm EST)

About the role

IQVIA is the only global provider of commercial solutions for biopharma, medical device, and diagnostic companies. As a 100% remote (work from home) contract Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers. You will serve as the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program, handling requests like card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact.
• Quickly assess user issues and provide first-level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues to the appropriate area.
• Recognize operational challenges and suggest recommendations to management.

Requirements

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish) is a plus.

Schedule

40 hours per week under moderate supervision. Available shifts:

• 8:00 am - 5:00 pm EST
• 9:00 am – 6:00 pm EST
• 10:00 am - 7:00 pm ET
• 11:00 am EST – 8:00 pm EST

Pay

The pay range for this role is $18.00 per hour.

This is a contract role managed by an external agency, with the opportunity to be converted to a full-time IQVIA employee.