Remote | Customer Support | Reservation Services

About the role

We are seeking a Remote Customer Support Specialist to join our Reservation Services team in Indiana. This role will utilize AI tools to support reservation services, ensuring efficient and effective customer interactions.

Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Handle reservations, cancellations, and modifications
• Resolve customer inquiries and complaints
• Utilize AI tools to enhance service quality and efficiency
• Follow up with customers to ensure satisfaction

Requirements

• Bachelor's degree in a related field or equivalent work experience
• 2+ years of customer service experience
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite
• Experience with CRM systems

Qualifications

• Knowledge of reservation systems and processes
• Ability to work independently and manage multiple tasks
• Excellent organizational and time management skills

Skills

• Customer service skills
• Technical proficiency with AI tools
• Attention to detail

Benefits

• Flexible remote work schedule
• Competitive compensation package
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

Flexible remote work schedule available.

Note: The exact pay and benefits may vary based on qualifications and experience.