Reservations & Guest Support Specialist – Remote

About the role

This position provides reservations and guest support services remotely. The ideal candidate will have strong communication skills and be able to handle multiple tasks efficiently.

Responsibilities

• Handle incoming reservations and inquiries from guests
• Process cancellations and changes to reservations
• Provide accurate and timely information to guests regarding their reservations
• Respond to guest concerns and complaints professionally
• Update guest records and maintain accurate reservation information

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Proficient in Microsoft Office Suite
• Ability to work flexible hours including evenings and weekends
• Strong organizational skills

Qualifications

• 1-2 years of experience in a hospitality or customer service role
• Experience with hotel reservation systems
• Knowledge of local area attractions and events

Skills

• Strong written and verbal communication skills
• Attention to detail
• Ability to multitask and prioritize effectively
• Computer literacy, including proficiency with Microsoft Office

Benefits

• Flexible remote work schedule
• Professional development opportunities
• Competitive compensation package

Pay

The pay range for this position is $20 - $25 per hour.

Schedule

The position requires flexibility to accommodate shifts that may include evenings and weekends.