Remote customer service position CSR 1

PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management and Collections System (DMCS) team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we'd love to meet you!

About the role

Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you'll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).

Pay

Starting pay: $15.50 per hour + $5.09 per hour Health & Welfare (H&W) Benefits. PMC Integrity offers a competitive compensation package starting at $15.50 per hour in direct wages, plus an additional $5.09 per hour Health & Welfare (H&W) benefit contribution provided under the Service Contract Act (SCA). The $5.09 per hour H&W benefit is not paid as additional cash wages. Instead, it is provided through eligible employer-sponsored benefits, such as health and welfare benefits, in accordance with SCA requirements.

Benefits

• Paid federal holidays
• Paid time off
• Other employer-provided benefits

Requirements

Minimum Requirements

• High School diploma or GED
• 6+ months of customer service, administrative, or call center experience
• Must speak, read, and write English fluently
• Basic math and PC skills, including Microsoft Office (Excel, Word, Outlook)
• Type at least 23 words per minute
• Organized, detail-oriented, and able to multi-task
• Excellent interpersonal skills and the ability to organize simultaneous tasks
• Logical thought process, ability to take accurate notes, and refer to notes during processing
• Ability to identify new scenarios and ask for guidance when none is available
• Ability to use resources and tools to communicate effectively: IM Chat, helpful guides/best practices, and training material
• Welcomes and accepts constructive/constant feedback
• Comfortable working independently and in a team environment

Additional Requirements

• Must reside in the U.S.
• Must be a U.S. Citizen
• Must be able to pass a criminal background check
• Must not be delinquent or in default on any federal student loans
• Must adhere to policies related to protecting personally identifiable information
• Must have the ability to write using proper grammar and punctuation
• May be required to work scheduled holidays, overtime, and Saturdays
• Must be able to navigate Microsoft Excel spreadsheets

Home Office Requirements

• Private and secure workspace from home
• Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both
• Internet service with sufficient speed for multiple users without latency or lag
• Minimum internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5mbps (10mbps preferred)