Customer Service Remote Position

About the role

PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Customer Service Phone team. As a Customer Service Representative, you'll help Federal Student Aid borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).

Responsibilities

• Support Federal Student Aid borrowers with routine loan servicing questions via phone, email, or chat.

Requirements

• High school diploma or equivalent.
• Minimum six months of customer service experience (preferred).
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office and web-based applications.
• Ability to work independently in a remote environment.
• Ability to pass required background screening and employment verification.
• Must reside in the U.S. and be a U.S. Citizen.
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Must adhere to policies related to protecting personally identifiable information.
• Must have the ability to write using proper grammar and punctuation.
• May be required to work scheduled holidays, overtime, and Saturdays.
• Must be able to navigate Microsoft Excel spreadsheets.

Preferred Qualifications

• Prior call center experience.
• Federal student aid, financial services, banking, healthcare, or government contract experience.
• Experience supporting federal or state government programs.

Home Office Requirements

• Private and secure workspace from home.
• Internet service with sufficient speed for multiple users without latency or lag.
• Minimum hard-wire internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5 Mbps (10 Mbps preferred).

Pay

Competitive starting pay of $15.90 per hour, plus an additional $5.09 per hour in Health & Welfare benefits. Total compensation package valued at more than $20.99 per hour.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid training.
• Paid holidays.
• Paid sick leave.
• Paid vacation.
• Career advancement opportunities.
• Work-from-home flexibility.