CSR - Remote

Start Date: September 8th. This is a 3-month contract position with the possibility of extension. No time off is allowed during training. Remote work with equipment provided.

Schedule

• Available 8:00 AM – 9:00 PM EST, Monday through Friday (shift scheduled within this time frame).
• Possibility of working one Saturday (October 31st) during the contract period.

Responsibilities

• Demonstrate detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment to ensure high-quality service on every interaction.
• Apply critical thinking, strong communication, and multitasking skills while conveying ownership of tasks.
• Work independently and collaboratively in a team environment.
• Assist participants in a concierge service model, addressing inquiries end-to-end.
• Provide high-quality, proactive service, ensuring timely resolution of inbound inquiries while keeping participants updated on status.
• Ensure an optimal participant experience in handling all inquiries from start to finish.
• Manage daily open and new cases, including interactions with employees, retirement providers, insurance companies, and client services.
• Document and update participant account information accurately and promptly in the case management system.

Pay

$16.50 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available).
• Life Insurance (Voluntary Life & AD&D for employees and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave, if eligible).

About the Company

TEKsystems is a partner in transformation, helping clients activate ideas and solutions to capitalize on new opportunities. With a team of 80,000 professionals, TEKsystems serves over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, TEKsystems drives change through progressive solutions. TEKsystems is an Allegis Group company.