Remote Legal Customer Service Representative (CSR)

About the role

Resonance CX Partners helps experienced professionals find fulfilling careers with purpose, focusing on roles that align with their values. As a Customer Service Representative, you will interact with clients to address inquiries and resolve complaints.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; delegates to specialists when necessary.
• Sets up and maintains customer accounts and records of interactions, documenting inquiries, complaints, or comments.
• Performs other related duties as assigned.

Requirements

• Must be able to talk on the phone and type simultaneously.
• Excellent reading, writing, and verbal communication skills, including active listening.
• Passes a background check and typing test with a minimum speed of 35 WPM.
• Detail-oriented, professional, and passionate about meeting the needs of others.
• Service-oriented and skilled in resolving customer grievances.
• Proficient in computer skills, including learning new software.
• Able to sit for extended periods and work independently.
• Reliable and dependable attendance.

Qualifications

• Minimum high school diploma or GED, with two years of telephone customer service or call center experience.
• Associate's degree preferred.
• Experience with auto dialers is highly desirable.
• Proficiency in using computers and data entry.
• Bilingual ability in English and Spanish is advantageous.

Skills

• Excellent communication skills.
• Customer service orientation.
• Problem-solving abilities.
• Computer proficiency.

Benefits

• Health, dental, and vision insurance.
• Company-paid life and disability insurance.
• 401(k) plan with an employer match.
• Paid time off after 90 days of employment.
• Ten company-paid holidays.

Pay

The pay range for this position is $20 - $25 per hour.

Schedule

This is a remote work from home position, with work hours from Monday to Friday from 8:00 AM to 5:00 PM.

Physical Requirements

Prolonged periods of sitting at a desk, talking on a telephone, and working on a computer. Must have a quiet work area without noise or distractions.

Remote Work From Home Requirements

• Must have a desk, chair, and basic essentials to work from home.
• Requires personal high-speed internet service (Wi-Fi is not acceptable, must use an Ethernet cable).
• Internet speed requirements: 100 download & 20 upload speed.
• Must be based in the United States and reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX, or WV.