Rely Radiology Support Specialist

Contact Information

• Contact doctors via email and phone to read cases as needed.
• Notification to customers when cases are delayed with estimated completion time if known.
• Maintains training manuals and disseminates new policies or procedures or changes to same.
• Communicate with the IT department regarding the status of the systems and development and testing of new programming.

Customer Interaction

• Relays verbal x-ray results on critical findings to the ordering facility and/or physician.
• Documents, research, and resolves customer issues using the computer system.

Support and Training

• Maintains regular consistent attendance, punctuality, and personal appearance.
• Adheres to all company regulations as stated in the company handbook.
• Create and manage the Support Specialists staffing schedules.
• Approve and schedule PTO and Vacation requests from employees.
• Train and supervise Support Specialists and assist with reviews.
• Rotate schedule as needed to work with every shift to observe performance and train staff.

General Duties

• Answer general questions and assist other staff throughout the shift.
• Provide assistance off hours by phone as needed.