Radiology Support Specialist

Radiology Support

Field requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support team.

Deliver client satisfaction through effective resolution of client calls.

• Answer inquires, resolving problems, fulfilling requests and database queries.
• Efficient drafting of X-Rays and verification of cross sectional exams.
• Efficient remediation of studies on the RSS exceptions work list.
• Effective execution of critical finding and super-stat requests.
• Focus on assigned duties in a high volume client service center.
• Utilize multiple information systems to verify the availability of diagnostic information.
• Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources.
• Owes issues through verified resolution.
• Establish effective working rapport with clinical team including physicians.
• Build effective working relationships and a positive working environment with teammates.
• Generate process improvement ideas and proactively act on ideas.

Other Duties

As assigned.

Qualifications

• High school diploma or GED.
• Preferred: Associate or bachelor degree in business or healthcare administration or other related field.
• 1 year of experience in a healthcare setting or customer service role.
• Radiology Certification a plus.

Benefits

Based on eligibility, benefits include:

• Medical, dental and vision insurance.
• 401k with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Pet insurance.
• PTO and holiday pay.
• and many more!

Pay

Commensurate with experience.

Schedule

Monday-Friday from 10:00am to 6:30pm EST, with rotating weekends and holidays.