Imaging Support Specialist

Definition/Primary Function

Greets all patients and visitors with a smile and a professional greeting. Accurately registers patients and ensures accounts are up to date. Reviews orders to ensure they match scheduled exams and addresses any discrepancies. Prints CDs as requested by patients, physicians, other healthcare facilities, and lawyers. Answers phones and collects copays when necessary using proper processes and cash drawers. Performs full and/or quick registrations for radiology procedures. Schedules same-day and advanced appointments with appropriate clinical histories. Runs necessary reports and statistics as directed by the Operations Manager or Director. Maintains positive relationships with clients and assists with inquiries, delegating calls as needed.

Position Qualifications

• Experience: 1 year of computer experience required, full and express registration training, receptionist, and advanced scheduling experience are preferred. Excellent phone etiquette and public interaction skills are essential. 1 year of experience in a medical office or hospital environment is preferred.
• Education and Training: High school diploma, medical terminology is preferred.
• Licenses, Certifications & Registrations: CPROther requirements: Excellent written and verbal communication skills. Ability to multitask effectively. Strong spelling, reading, and writing abilities. Must be proficient in using other computer programs, though training will be provided. Knowledge of Meditech is preferred but not required.
• Other Requirements: Performs additional duties as needed based on departmental needs and instructions from the Operations Manager, Radiology Director, or NARH facility Director.