Imaging Support Specialist

Employment Type: Part time
Shift: Rotating

About the role

The Imaging Support Specialist works closely with the IRC Coordinator, Hospital Staff, Manager, and Physicians to facilitate timely availability of images for interpretation and communication of results to referring physicians for departments across the health system. The employee will identify issues with processes, procedures, and systems that negatively impact workflow, assist with root cause analysis, develop and implement process improvements, and make recommendations for enhancements. Responsible for follow-through and closure of patient care-related requests, and provides input for quality assurance purposes. Performs a variety of clerical duties such as word processing, data entry, typing, completing moderately complex forms, and maintaining records, files, and systems.

Requirements

• High school diploma or equivalent combination of education and experience.
• Two to three years of progressively more responsible experience in a physician support setting and/or two years of experience in a Radiology Department.
• Problem-solving skills and ability to initiate creative solutions to problems.
• Ability to effectively communicate with Medical Staff, departmental staff, SJMHS department representatives, physicians, other health providers, and facilities.
• Knowledge of Windows-based programs.
• Ability to utilize PACS, PACS web, RADNET, Powerchart, Powerscribe, Intelerad, and/or other pertinent computer systems upon completion of training.
• Additional formal clerical and computer training desirable.

Responsibilities

• Function as a liaison for internal and external departments (e.g., ED, Critical Care Units), radiologists, and referring physicians.
• Receive and greet customers, patients, and/or employees; notify appropriate staff and direct visitors and deliveries to appropriate areas.
• Answer routine questions; provide basic information and assistance with departmental procedures.
• Retrieve, relay, and record critical patient information related to exams and patient care to radiologists, physicians, other departments, and facilities.
• Update records and files using manual and computerized filing systems, including spreadsheet data entry.
• Scan and digitize paperwork and/or radiology images into multiple computer systems for archival purposes.
• Perform a variety of general clerical duties, such as copying, running errands, and maintaining records.
• Utilize departmental and facility on-call procedures.
• Use knowledge of departmental processes and procedures to problem-solve and contact appropriate parties to ensure continuation of patient care efficiently.
• Responsible for follow-through and closure of information gathering for radiologist interpretation and reporting to the appropriate physician.
• Act as a contact person for information requested by other departments, patients, and physicians.
• Prioritize exams to be read using multiple imaging computer systems while addressing customer needs in order of urgency based on radiologist guidelines.
• Provide assistance to departmental customers (physician and non-physician) regarding consultations with radiologists and/or requests for interpretations of exams.
• Monitor prioritization and assist in satisfying customers' needs, optimizing radiologist time utilization, and maintaining procedural standards.
• Direct and distribute requests/exams to appropriate areas; receive and respond to requests for release of images or results.
• Maintain logs of work activities.
• Use working knowledge of PACS web, PACS, RadNet, Powerchart, Powerscribe, Intelerad, and other computer systems to assist physicians, radiologists, and off-shift radiologists.
• Investigate, identify, and make recommendations for improvement during situations where care was delayed due to process breakdown.
• Answer telephone and return pages (within 5 minutes of receiving) to allow radiologists to focus on exam interpretation; assist radiologists with contacting other physicians as needed.
• Assist in orienting off-shift radiologists and training new Radiology support staff members.
• Keep all work and visitor areas clean and well organized.

Benefits

• Competitive compensation with DAILYPAY.
• Benefits effective Day One with no waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short- and Long-term Disability.
• Retirement savings plan with employer match and contributions.
• Colleague Referral Program to earn cash and prizes.
• Unlimited career growth opportunities within one of the largest Catholic healthcare organizations in the country.
• Tuition Reimbursement.